First Line Manager (Flm) - __Do_ Ensure process is executed as per the client contract _Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes_- _Prepare notes from the huddle meetings and share it with the team_- _Prepare and share the performance data of the team with the client at the end of the shift_- _Interact with the client and prepare note to share updat…